Terms of Service

1. Acceptance & eligibility

By downloading, installing, or using the TradeCut desktop app (macOS or Windows) or the trade-cut.com website (together, the “Service”), you agree to these Terms of Service. If you do not agree, do not use the Service. You must be at least 18 years old to use the Service.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@trade-cut.com if you suspect unauthorized use of your account.

3. The service

TradeCut records your screen (and optionally your facecam and microphone) during trading sessions and organizes the resulting clips alongside trade metadata you provide, so you can review your trading decisions. We may add, change, or remove features of the Service at any time, including during your use of it.

4. Acceptable use

You may not use the Service for any illegal purpose or in violation of any applicable law. You own your recordings and are solely responsible for what you record — including complying with any laws that apply to recording other people, other people’s screens, or third-party software, and complying with the terms of any broker, exchange, or trading platform you record or interact with while using the Service.

5. Intellectual property

TradeCutowns the Service’s software, brand, trademarks, and the trade-cut.com website. You retain ownership of your clips and content. By using the Service, you grant us the limited rights necessary to store, process, and display your clips and content back to you as part of providing the Service (for example, when cloud sync is enabled on your account). Clips stored in the cloud are automatically deleted 60 days after they are synced, as described in our Privacy Policy.

6. Subscriptions & trial

TradeCut offers a free trial limited to 14 days and 50 clips, whichever is reached first, after which continued use requires a paid subscription plan. Paid plans are billed monthly and automatically renew every month unless you cancel before the renewal date. You can cancel at any time in your account settings or by contacting us; cancellation takes effect at the end of the current billing period. Billing details, cancellation, and refunds are governed by our Refund Policy.

7. Delivery & access

TradeCut is a digital service — there is no physical product and no shipment. Delivery is the activation of your account and access to the software:

• Free trial: your account is created as soon as you confirm your email address, and the desktop app can be downloaded immediately from trade-cut.com/download for macOS and Windows.
• Paid plans: access is granted automatically the moment our payment processor confirms your payment — typically within a few seconds, and in any case within 24 hours. Your plan and clip quota appear in your dashboard, and a confirmation email is sent to your account address.

There are no delivery charges, and delivery does not depend on your location. If your payment succeeded but your account has not been upgraded within 24 hours, email support@trade-cut.com from your account address and we will resolve it or, if we cannot, refund that payment in full under §8.

8. Service availability & if we cannot provide the Service

We aim to keep the Service available continuously, but we do not guarantee uninterrupted availability. Short interruptions, and planned maintenance we announce in advance, are a normal part of running the Service and do not entitle you to a refund or credit.

If we are unable to provide the Service to you, you do not pay for it. Specifically:

• We never deliver. If a payment succeeds but we cannot activate your plan at all, we refund that payment in full.
• Extended outage. If the Service is unavailable for a continuous period of more than 72 hours through our fault, we will, at your choice, extend your billing period by the length of the outage or credit the corresponding pro-rata portion of your monthly fee.
• We discontinue the Service or your plan. If we stop offering the Service, or cancel your subscription for any reason other than your breach of these Terms or a failed payment, we refund the unused, prepaid portion of your current billing period on a pro-rata basis.
• Defective software. If the desktop app fails to install, launch, or record on a supported operating system and we cannot fix it for you within a reasonable time, you may cancel and we will refund your most recent monthly payment.

These remedies do not apply where the failure is caused by something outside our control — your hardware, your operating system, your network, or a third-party trading platform, broker, or driver. To claim any of them, contact support@trade-cut.com from your account address. Outside these cases, billing is governed by our Refund Policy.

9. Community codes

TradeCut may issue a personal discount code to a trading community leader as a value-add for their community’s members. This is not a paid affiliate or referral program — no commission is paid, and issuing a code is entirely at our discretion. Submitting a request does not guarantee a code will be issued. A community code may only be shared with, and used by, the community it was issued for. TradeCut may modify, deactivate, or revoke any community code at any time, for any reason or no reason, without notice. This includes, without limitation, cases where a code is shared outside its intended community, used in a misleading or abusive way, or misrepresented as an official partnership, sponsorship, or endorsement by TradeCut.

10. Not financial advice

TradeCut is a recording and analytics tool. It is not, and should not be treated as, financial, investment, or trading advice. Nothing in the Service constitutes a recommendation to buy, sell, or hold any security, instrument, or asset. You are solely responsible for your own trading decisions and any resulting gains or losses. Consult a qualified financial professional before making trading or investment decisions.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

12. Limitation of liability

To the maximum extent permitted by law, TradeCut will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service, even if advised of the possibility of such damages.

13. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access to the Service if you violate these Terms or use the Service in a way that creates risk or legal exposure for us.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which TradeCut is established, without regard to its conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of the jurisdiction in which TradeCut is established. If you are a consumer resident elsewhere, this section does not deprive you of any protection given to you by mandatory provisions of the law of your country of residence.

15. Changes

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of the Service after a change constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be sent to support@trade-cut.com.