Refund Policy

1. Free trial

TradeCut offers a 14-day free trial, limited to 50 clips. A clip counts toward this limit when it is created — that is, when TradeCut detects a trade during a recording session and produces a clip — regardless of whether you later export, download, or share it. Deleting a clip does not restore it to your allowance. The trial ends the moment either limit is reached, whichever comes first — you must upgrade to a paid plan to keep recording after that.

2. Subscription billing

After the trial ends, TradeCut is billed monthly in US dollarsat the rate shown for the plan you choose. Each plan’s price and monthly clip quota are shown at checkout and in your dashboard billing settings. Charges are automatic and recur every month until cancelled, regardless of which plan you’re on. If we raise a plan’s price, we’ll email you at least 30 days before it takes effect — the new price starts at your next renewal, never mid-period.

3. Plan upgrades & downgrades

Upgrades:If you upgrade your plan mid-cycle, the additional clip quota is added to your current balance immediately, and a prorated charge is applied for the remainder of the current billing period at the new plan’s rate.

Downgrades:If you downgrade your plan, the change takes effect at the start of your next billing cycle. Your current plan and clip quota remain unchanged for the rest of the period you’ve already paid for. No refund is issued for the difference.

4. No cash refunds

TradeCut does not issue cash refunds under any circumstances, including your first subscription charge. Instead, cancelling a subscription — self-serve with the “Cancel subscription” button in your dashboard billing settings, or by contacting us — stops future billing immediately. You keep full access and your remaining clip balance through the end of the period you already paid for. Cancelling only stops future billing — it does not delete your account or the clips you’ve already recorded. Clips already synced to your cloud library stay subject to the automatic 60-day cloud retention described in our Privacy Policy, which applies whether or not your subscription is active.

When that period ends, any remaining unused clip balance is permanently cleared — no credit, refund, or extension is given. Your clip balance has no cash value: it cannot be sold, transferred to another account, or exchanged for a refund.

5. How to cancel

You can cancel your subscription at any time, without giving a reason and without a cancellation fee, in either of two ways:

• Self-serve:the “Cancel subscription” button in your dashboard billing settings. This takes effect immediately — no phone call, no email exchange, no retention process.
• By email: write to support@trade-cut.com from your account address. We action cancellation requests within 2 business days, effective from the date you sent the request.

Cancelling stops all future billing. You keep full access and your remaining clip balance until the end of the billing period you have already paid for, after which the account reverts to a read-only state. Cancelling does not delete your account or your recordings — to have your data deleted, see our Privacy Policy. Subject to §6, no refund is issued for the remainder of the period you have already paid for.

6. Your statutory cancellation rights

Where a mandatory consumer-protection law that applies to you cannot be waived by this policy — for example a statutory withdrawal, cooling-off, or cancellation right under the consumer-protection legislation that applies where you live — that law prevails over §4 and §5 of this policy, and we honor it. To exercise such a right, email support@trade-cut.com from your account address, stating that you are cancelling under your statutory right. We will confirm in writing and process any sum due to you within 14 days, back to the payment method you paid with.

7. If we cannot provide the Service

If we fail to deliver what you paid for — a payment that never activates a plan, an extended outage caused by us, a defect that stops the desktop app working on a supported operating system, or our discontinuing the Service — you are entitled to a refund or a credit as set out in §8 of our Terms of Service. The “no cash refunds” rule in §4 above covers cancellation by choice; it never applies where the failure is ours.

8. If we cancel your subscription

If we cancel or suspend your subscription without cause — meaning not because you violated our Terms of Service and not because of a failed payment — we’ll refund the unused, prepaid portion of your current billing period on a pro-rata basis.

9. Billing errors

If you were charged in error — for example a duplicate charge, or a charge after you already cancelled — email support@trade-cut.com with your account email. Confirmed billing errors are corrected or refunded back to your original payment method via our payment processor, Hyp Pay. This is a correction of our mistake, not a money-back guarantee — see §4.

10. Failed or declined renewal payments

If a renewal charge fails, your account is disabled immediately. We’ll automatically retry the payment daily for 5 days and send you a daily email reminder to update your payment method. If a retry succeeds within that window, your account is reactivated immediately with your plan’s full clip quota. If payment still hasn’t succeeded after 5 days, your account remains disabled until you update your payment method — no further automatic retries will be attempted. No clip balance is preserved through a failed renewal, since a new quota is only granted upon successful payment.

11. Billing disputes

If you believe you were charged in error, please contact us at support@trade-cut.com first so we can resolve it directly, before filing a dispute or chargeback with your bank or card issuer.

12. Chargeback abuse

If you initiate a chargeback or payment dispute without first contacting us as described in §11, and we determine the charge was valid, we may suspend or disable your account pending resolution of the dispute. Repeated or unfounded chargebacks may be treated as a violation of our Terms of Service and can result in permanent account termination without refund.

13. Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of the Service after a change constitutes acceptance of the updated policy.

14. Contact

Questions about this Refund Policy can be sent to support@trade-cut.com.